Volkswagen Passenger Cars Malaysia (VPCM) has announced “VPCM Customer Care Goodwill,” which will provide an additional two-year warranty for Direct Shift Gearbox (DSG) transmissions on VW cars produced up until December 2013 and with a mileage of up to 200,000 km. It said the goodwill will run after the expiration of the five-year warranty period on these vehicles.
The two-year “VPCM Customer Care Goodwill” on DSG will see owners receiving an extended two-year parts warranty on the goodwill repair from the time of parts replacement – with the application of minimal labour charges. The additional two-year warranty, meanwhile, covers 100% parts and labour.
Additionally, the goodwill programme is also being offered on other selected components for Volkswagen cars that have passed their five-year warranty period expiration date, but on a case-by-case basis. The company says that this will be clarified at the respective authorised VW service centres using a car’s VIN number on VPCM’s online system.
As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorised VW service centre receive a two-year warranty, excluding wear and tear. The company adds that in order to qualify for the “VPCM Customer Care Goodwill” on DSG and other components, customers must have a full service history at an authorised VW service centre.
The company added that a parts exchange programme on selected items is also available for customers, and that Economy Packages on specific VW models older than five years is also in the midst of being implemented at Volkswagen authorised dealer partners, and will be announced in due time.